“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. Peer-driven upskilling delivers an exceptional onboarding experienceĪircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity.Ĥ. Peer-driven upskilling facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.” This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.” This is a concept Missy was keen to implement from day one. With per-driven upskilling, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. Peer driven-upskilling puts the power into subject-matter experts’ hands
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